We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are very pleased to say that we have received a Trusted Merchant Award from Feefo in 2018.
The Bothy - May 2019
“This is not about you but about Feefo. We have experience of feefo with a different cottage company and have to say that we simply do not trust them - they edit out poor reviews and only put positive reviews on their summaries. We rented a cottage where the visitor book was full of "complaints" - dirty, greasy, tired, worn out …. and Feefo just listed a few very positive comments against the cottage - when we contacted Feefo they were simply dismissive and unprofessional. We suggest you try someone else to manage your customer feedback”