We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are very pleased to say that we have received a Trusted Merchant Award from Feefo in 2018.
Orchard Cottage - September 2018
“This is the first time we have used this company and will do so again. They were very helpful, the property was well described and booking correspondence came promptly.”
Boot Cottage - September 2018
“Dealing with Suffolk Cottages holidays was very good apart from one mistake where they told us our deposit would not be returned. However, this was quickly rectified and was just a mistake”
Tui Cottage - September 2018
“Always very helpful and directions are easy to follow.
What has been profiled on line about the property is actually fact whereas in other properties we have stayed in with different companies they have been extremely economical with the truth .”