We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are very pleased to say that we have received a Trusted Merchant Award from Feefo in 2018.
Tui Cottage - July 2017
“Was told office open until 8pm but only got recorded message saying office shut at 5.30 when tried to ring to book at 7pm. Left message and nobody rang back next day. Very difficult to book 3 day break on website but figured it out after many tries!”
Wheat Barn - July 2017
“Glitch at booking stage meant that we never received a Confirmation email so several months later and nearer the date, struggled to find out about paying the balance and who we had booked with.
A few days anxiety there thinking maybe I never actually confirmed it and had messed up the family holiday.”