We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are very pleased to say that we have received a Trusted Merchant Award from Feefo in 2018.
The Owls at Oxley - August 2018
“Very efficient, a little officious but I suppose where money is concerned that is necessary.
My daughter found the local team unhelpful when she phoned on the day of our arrival.”
Well Cottage - July 2018
“Very efficient service from start to finish. Helpful during our stay when we reported a fault in the property. This was rectified quickly and we were kept informed all along the way.”