We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are very pleased to say that we have received a Trusted Merchant Award from Feefo in 2018.
Boot Cottage - October 2017
“We left a jumper in one of the drawers and contacted the company the next day. The lady we spoke to was very polite and professional but as yet we haven't had a call back regarding the location of the jumper.”
6 Coastguard Cottages - September 2017
“Wrong property booked initially. No payment reminder sent out before due date. Property description a lacking in accuracy, this was a very basic property, considering the time of year we went I would have expected to pay far less.”