The Suffolk Countryside Specialists

Customer Reviews

We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!

To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.

We are very pleased to say that we have received a Trusted Merchant Award from Feefo in 2018.

6 Coastguard Cottages - September 2017

“Wrong property booked initially. No payment reminder sent out before due date. Property description a lacking in accuracy, this was a very basic property, considering the time of year we went I would have expected to pay far less.”

Mariner's Cottage - September 2017

“Bit of a panic when we couldn't get the key safe to work on Saturday the 16th September but the lady on reception and the handyman were most helpful.”

The Bothy - September 2017

“Property information on the website is very good, however the search functions are a bit tortuous. Information provided is a bit too automated and basic - would benefit from a review to make the service more personal and present the information more clearly.”

Red Sails - September 2017

“Your marketing team needs to be a bit more sensitive. After booking for our stay in Sept we received loads of emails from you about discounts for Aug holidays”