We are very proud of our portfolio of 200+ properties. The majority of our early portfolio remains with us and many of our current owners have come to us through personal recommendation from owners or via our regular holidaymakers who have decided to buy their own holiday property to let. Our properties are primarily in Suffolk, north Essex and the Norfolk borders, but we are happy to advise owners with properties elsewhere in the UK.
We operate an open door policy for owners, meeting them regularly to discuss the marketing and maintenance of their properties. On the basis of this trust relationship, over 60% of our current owners have been letting with us for more than 5 years.
Suffolk Cottage Holidays offers a unique level of service to both owners and holidaymakers. We value customer feedback and survey all customers following their booking, recording and reacting to feedback regarding our properties and service. Over 99% grade the ease of using our website, quality of our service and likelihood of re-booking with us and recommending us to friends and family as 10 out of 10.
Our continued success is, in large part, a result of our determination to offer quality properties in attractive locations. We make every effort to describe properties accurately and direct holidaymakers to the property and location that best suits their needs. As a consequence we now have an extensive database of holidaymakers who book regularly through Suffolk Cottage Holidays.
Owners and holidaymakers testimonials:
“We have found the Suffolk Cottage Holidays team to be extremely helpful and supportive. They are always responsive and efficient when it comes to answering queries and have been a great help to us as new cottage owners.” Mr and Mrs Wells, 2 months of letting with SCH.
“Suffolk Cottage Holidays take all the stress out of letting a holiday cottage. They are very friendly, efficient and keep us well informed. We have been very lucky with our holidaymakers and they have nearly all been pleasant and interesting people. We look forward to another happy year working together.” Mr and Mrs Yates, 12 years of letting with SCH.
“At all times I have found Suffolk Cottage Holidays to be totally professional and I have been delighted with the occupancy rate they have achieved on the property. I would have no hesitation in recommending Suffolk Cottage Holidays to any prospective owners.” Mr Turner, 10 years letting with SCH.
“Letting through Suffolk Cottage Holidays has been like joining a family. From support and advice on how to set up, maintain and progress my house to attain its best rental possibilities, to a shoulder to cry on when things go wrong, I cannot overstate how happy I am with the service and friendship Suffolk Cottage Holidays has given me over the years. The ultimate test came today; house flooded, Christmas ruined, guests booked: what to do?! All sorted and sympathy given despite the extra work I generated! Thanks!” Mr Fishwick, 11 years letting with SCH
‘The accommodation was just as we expected from reading the details on your website. We were so comfortable during our first stay and the second time lived up to our expectations.
‘Always friendly, helpful staff. Well located properties.’
‘I received an instant response online, and when speaking to your office was dealt with promptly and efficiently by a friendly person.’
‘Contact/helpfulness of staff in office made [booking a holiday] easy. I had a couple of questions so there was some back and forth, staff always happy to help.’